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Frequently asked questions
How do I order a book from VERSOT?
To be able to order you must create an account. You can do this during the ordering process.
Will I receive a Track & Trace code?
You will receive a Track & Trace code via email from PostNL when your package is packed and ready for shipment. You can look up when your package will be delivered on the website mentioned in the email.
What do I pay for shipping costs?
The shipping costs are €5.95 regardless of the size of the order.
Who supplies the books?
Smartbooks ships the books on behalf of VERSOT. Delivery is done by PostNL.
I received the wrong book, what should I do?
If you have received the wrong books, please contact us by email or telephone. We will help you with your order as soon as possible.
My order is not complete, what should I do?
It is possible that books from your order are not yet available. These books will be sent to you later.
How long does it take for a book to be delivered?
We deliver books that are in stock the next working day. We can therefore deliver almost all textbooks very quickly. If the books are not in stock, delivery of Dutch textbooks takes 2 and non-Dutch textbooks 3 working days.
I have not (yet) received my order, what should I do?
You can see online whether your order has been shipped or is still being processed.
If your order has the status 'sent' in your account, but you have not yet received it, first check the Track-and-Trace code you received in your mailbox. If you have not received your order 3 working days after it was shipped, you can send us an email. In order to serve you as quickly as possible, we kindly ask you to include your order number in the e-mail.


How can I pay?
You can pay with Ideal or with a credit card.

Where can I find information about my invoices and payments?
You can view the status of your orders online and view your invoices via my account. Have you forgotten your password? Request it online via forgot password.

How long does it take for my payment to be processed?
Your payment via Ideal will be processed immediately after you have paid online via the bank. Your payment will be processed by Worldline and Boekversellers.com B.V. You can see that you have paid electronically by a statement on the invoice and an email that you receive from the bank.

I would like a copy of the invoice. How do I get it?
You can easily download a copy from my account.

Can I still change the details on my invoice?
You cannot change the invoice yourself (online). If you want a custom invoice, you can contact us by email.

I have returned or canceled my item. When will I get my money back?
We aim to refund returns and cancellations as quickly as possible. If you have not received anything after a week, you can send an email stating your name and the title of the book.

How can I cancel my order?
You can cancel your order during the ordering process. To do this, remove the books from your shopping cart. Have you already paid and still want to cancel? In this case, please contact Smartbooks. Please state your order details in the communication.

I canceled my order, but the book was delivered anyway. What should I do?
If your order has been delivered despite a cancellation, the order was already too far in the process to be able to cancel. In this case, please contact us by email. Please state the order details in the communication.

Which textbooks can I return?
You can return undamaged books in accordance with articles 6, 7 and 8 of our Terms of delivery . Pursuant to the Distance Selling Act, the buyer is obliged to examine upon delivery whether the goods comply with the agreement. If this is not the case, the buyer must inform the seller of this in writing or by e-mail within ten working days of receipt. If it has been shown that the goods do not comply with the agreement, VERSOT has the choice to replace the products in question with new products after return or to refund the invoice value thereof.

If you want to return a book, you must enclose the purchase receipt (a copy) with the shipment.

Which textbooks can I NEVER return?
With the exception of technical defects, books that have been sold sealed (with plastic packaging) and are no longer sealed will NOT be returned.
Books that have a code will never be returned!
Return shipments are only accepted if the goods are undamaged.
If the books are not returned to us in new condition, we reserve the right not to reimburse 20% of the purchase price.

NB! Textbooks are NEVER taken back in the last week before the exam and NOT when the period has ended.

NB! Second-hand books are NEVER returned!

Who pays the return costs?
The costs for return shipments are the responsibility of the buyer.
Return shipments are at the buyer's risk. This means that VERSOT is not liable for damage or loss of returned items. Therefore, always ask for a Track and Trace code.

Do I automatically get my money back when I return an order?
If your return shipment meets the above conditions, you will receive the purchase amount back to your bank account.

Return address:
Boekhandel Smartbooks
De Boelenlaan 1105
1081 HV Amsterdam

NB! Textbooks are NEVER taken back in the last week before the exam and NOT when the period has ended.

Does VERSOT have a guarantee on my articles?
For all items that you purchase through the VERSOT website, the statutory warranty rules apply. This means that an item must be in good condition. If you receive an article/book where this is not the case, we will be happy to help you find a suitable solution. We can send a replacement item or refund the purchase price.

I ordered books from VERSOT, but they arrived damaged. What should I do?
You have the right to return damaged books purchased from VERSOT within 5 working days. You can return the book by post.

How do I create an account?
During the ordering process you enter your address details and choose the delivery method. You can then view and change your details via my account.
You can also make changes to the delivery address and billing address the next time you order.

I cannot use my email address
It happens that members try to log in with the account details of VERSOT's website. You must create a separate account for VERSOT's webshop (this website). It is possible that you have previously created an account with a study association that is affiliated with one of the associations that is affiliated with Boekversellers.com. If you want to order books through this site, you must use a different email address.
If you want to order books through this site, you must use a different email address.

I forgot my password, what should I do?
Via my account on the website you can easily request your password. After entering your email address you will receive a password reset link by email.
Please note: the email address you use to access VERSOT's website does not work. You must create a separate account for the webshop to order books.

I have moved, where can I report this?
You can change your details the next time you order or directly via my account. Do you want your book delivered somewhere other than the address you specified with your order? In this case, please contact one of the employees of the order department. Please state your order details in the communication.

I have a different e-mail address, where can I pass this on?
You can change your details the next time you order.

I want to receive my order at an address other than my home address. Is that possible?
You will receive the books at the address you specified when ordering. Isn't this address correct? You can change your address details in my account or contact us by email. Please state in your communication that it concerns an order via VERSOT.

Where can I buy my textbooks?
You can buy textbooks online here.

Can I see which textbooks VERSOT has in stock?
You cannot see which books are in stock on our website. But you can count on it that all textbooks for the current and upcoming period or block can be delivered within a few days.

I need a textbook and the course has already started, but the book is not in stock. What now?
Incidentally, there may be some delay in the delivery of textbooks. We do everything we can to have the required textbooks in stock as soon as possible. Usually the following applies: if you don't have it, the others don't either. We do our very best to deliver the book to everyone as quickly as possible. In case of problems, we inform the teacher.

I bought a textbook, but I want to quit the course. Can I still return the book?
In exceptional cases, you can return textbooks in consultation with a Smartbooks employee. Immediately state that it concerns an order via VERSOT.

I'm going to take a course, but I can't find it on the VERSOT website. What should I do now?
No books are prescribed for some subjects. Those courses are therefore not available online. It is of course possible that a course is not listed and a book is needed. We would like to hear about this mistake via: info@smartbooks.nl.

I would like to buy all my textbooks at once, is that possible?
You can buy textbooks for the whole year, but we strongly advise against it. Not only is it expensive, but you also take a risk. Sometimes changes occur in the prescribed literature, or new editions of books appear. This may mean that you have bought the wrong book, or that you have bought a book that you do not need at all. If you order books per period, you're always in the right place!

How much discount do I get on my textbooks if I am a member of VERSOT?
If you are a member of VERSOT, you will receive a very high discount on your textbooks.

Discount on Dutch study books
Before a period starts you will receive a 10 percent discount on Dutch titles when ordering online via VERSOT. This has to do with Dutch legislation. You will only receive this discount in the period stated online with the titles. Once the period has started, you will receive a 5 percent discount on the purchase of 2 different Dutch-language books from a study association.

Discount on English books
English (study) books are always super cheap, with a discount of 15% on the suggested retail price, if you are a member of VERSOT.

Where can I join VERSOT?
Join VERSOT while ordering! That is easy to click on. With your first order you usually have already paid the membership fee! Of course you can also drop by VERSOT.

Does VERSOT sell second-hand textbooks?
Second-hand books are sold through this website to members of VERSOT.

Can I sell my textbooks via VERSOT?
You can offer your textbooks that you no longer need for sale in June of each year. VERSOT will inform you by email when you can offer your books through this site.

What price do I pay for a used book?
That differs per book. When ordering you can choose between 'used' and 'heavily used'. In the latter case you pay even less, but then there are more markings present in the book.

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